ORDER BY 11:00 FOR SAME DAY DELIVERY IN SELECT EUROPEAN CITIES & 13:00 FOR NEXT DAY DELIVERY EUROPE-WIDE
WHERE WE DELIVER
Our roses are now available outside of our primary city locations. We’re pleased to announce shipping via Fedex and other partners is now available throughout Europe.
Cost for shipping is €15. Order today by 13:00 CET time for delivery tomorrow. Deliveries are available Monday – Saturday.
CAN I PICK UP IN STORE?
Unfortunately, no, we only offer a delivery service to the address of your choosing.
WHAT IF NO ONE IS HOME?
If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbour).
We will always call the number provided to ensure the Roses are delivered to you. If the recipient is not home, our drivers will leave the box of roses outside the house where they deem safe. At this point, we take no liability for the delivery of your gift. If in the unlikely instance your Roses cannot be found, we accept no responsibility and are unable to provide a refund since Roses are perishable items and we would have done our best to contact the sender and/or the recipient.
DELIVERY TO OFFICES
Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.
HOW WILL MY PURCHASE BE PACKAGED?
We professionally arrange our roses on a bed of tissue with their care instructions in our beautiful box. Made from sustainably sourced materials, it has become well known as the protective layer for a special gift.
WHO DO I CONTACT WITH ANY DELIVERY REARRANGEMENTS OR COMPLAINTS?
All customer queries should be directed to our extremely helpful and friendly customer services team. Call us on +40 31 631 53 42, Monday to Friday 09:00 – 17:00 CET time. Alternatively, email support@r.express.
